iBOX PRINTERS CUSTOMER PURCHASE AGREEMENT
This agreement between iBox Printers, INC (a company incorporated under the laws of the State of Florida in the United States), and you, the CUSTOMER, describes important disclaimers, indemnity, safety instructions, performance expectations, software information and limited warranty information about its products and govern the conditions of sale. PLEASE READ THESE TERMS CAREFULLY. By completing this transaction on our website, and by clicking the “continue” button, you acknowledge that you have read and understand this agreement in its entirety, and accept the terms of this customer purchase agreement. iBox Printers reserves the right to digitally log your acceptance of this agreement as part of the customer information you provided to us.
CONDITIONS OF SALE:
•A digital copy of the user manual can be found at http://files.iboxprinters.com/updates/nano/files/help/Nano_User_Guide.htm
•You agree to read this agreement, the user manual, or the software agreement, all of which contain important disclaimers and safety information.
•You understand that your use of the iBox Nano 3D Printer is subject to the Standard Limited Warranty, unless an Extended Limited Warranty is purchased.
•You agree that you will not disassemble, decompile, modify, enhance, reverse engineer, or tamper with, attempt to identify trade secrets, or attempt to circumvent safety features of iBox products and software without written consent by iBox Printers.
•You understand and acknowledge that 3D Printing has reasonable limitations; not every 3D model is properly designed for 3D Printing, therefore the success of printing any specific 3D model can not be guaranteed.
•You agree that all shipping fees are non refundable.
•You understand that you are responsible for paying any and all applicable sales tax, VAT, duties, and other applicable surcharges that may be collected in your governing state.
•iBox Printers is bound by US laws and may not accept payments from customers in embargoed locations, as well as individuals, entities, and corporations that are screened against by various export enforcement agencies, a.k.a. “blacklists.”
•All terms and conditions of this agreement are subject to change in the future. Any future change does not invalidate this agreement.
•There is a reasonable expectation of safety and successful performance under normal usage as described in the user manual. It is your responsibility to download and read the manual to achieve success accordingly.
•Nevertheless, you understand that 3D printers are experimental technology and therefore you agree to hold harmless and indemnify iBox Printers from any personal injury that results from using its products. You are responsible for any damage or injury that may occur as a result of using iBox Printers products.
•You understand and agree that iBox Printers is not responsible for any damage and/or loss of accessories, components, consumables, and/or information that may occur as a result of the use of its product(s).
•You agree to hold harmless and indemnify iBox Printers from any liabilities that result from any of the following conditions: 1) modification of The iBox Nano 3D Printer, iBox Printers consumables, and/or
iBox Printers software; 2) use of third party software; 3) use of any custom 3D models; 4) use of third party power supplies or USB cables; 5) use of third party consumables such as resin, Fep tape, and vats; 6) use of the iBox Nano 3D Printer and/or its components in any way other than intended, as described in the user manual; 7) Physical operation of the iBox Nano 3D Printer or use of iBox Printers resins; and 8) Printing of custom objects which results in any physical hazard, legal suit, and/or intellectual property infringement.
•You agree that there is no circumstance where iBox Printers will be held liable for any monetary damages or loss, including but not limited to loss arising from anticipated profits, business opportunities, cost savings, late delivery, performance characteristics, repair, or business interruption at iBox Printers.
SAFETY AND WARNINGS
•Read the Resins MSDS (Material Safety Data Sheet).
•CHOKING HAZARD The iBox Nano 3D Printer and its consumables may include small parts that may constitute a choking hazard; additionally, a 3D printer may be used to manufacture objects that may themselves constitute a particular choking hazard, especially if the prints are broken or do not print successfully.
•The iBox Nano 3D Printer is NOT A TOY; children under the age of 14 should use the product under adult supervision.
•Use iBox Printers products only as intended and as described by the user manual.
•FOOD SAFETY as a precaution, 3D printed objects should not come in contact with foods/liquids that will be ingested by humans or animals because none of the components of The iBox Nano 3D Printer or parts printed from it can be certified as food safe.
•NO MEDICAL APPLICATIONS None of the components of the iBox Nano 3D Printer or parts printed from it should be used for medical applications, such as but not limited to implantation, drug delivery, or ingestion.
•PRECAUTION If any allergy develops as a result of direct or indirect contact using iBox Printers products, or from the 3D printed objects, discontinue use immediately.
•MAINTENANCE After extended or improper use, the Fep tape and the resin may need to be replaced.
•CAUTION! Do not spill resin on the Nano. If resin does spill on the Nano, clean immediately with water. Quickly remove the VAT and wipe off the resin with an absorbent paper towel or other cloth. You can use soap and water for cleanup. Do not use Windex (or other ammonia based cleaners). Do NOT use Alcohol to clean it. Always clean the VAT bottom (underside where the VAT touches the top of the printer) and sides to make sure you do not have residual resin that will bond during a print. If you have or spill resin between the VAT bottom and printer top it will bond the two together during your print cycle. This is bad but usually not destructive. Remember that cured resin is basically a powerful glue. If resin gets in the Nano the resin will “cure” and bond everything together. Think of it as spilling superglue inside the printer. The buttons will be the first failure, the acrylic will discolor from the resin. The printer will likely still function from the GUI. You can find all of this information in the iBox Nano User Guide at http://files.iboxprinters.com/updates/nano/files/help/Nano_User_Guide.htm.
EXPECTATIONS OF USING iBOX PRINTERS PRODUCTS
•3D Printing has reasonable limitations; not every 3D model is properly designed for 3D Printing, therefore the success of printing any specific 3D model can not be guaranteed. iBox Printers warrants the basic functionality of its products, to learn more read the “STANDARD LIMITED WARRANTY”
•Users of iBox Printers products may expect them to be mechanically sound and functional at a similar or better level of performance than other products on the market.
•iBox Printers MAKES NO GUARANTEES about the performance of 3rd party resins, Fep tape, or models used in conjunction with iBox Printers products because we do not control those products.
•iBox Printers provides access to technology products for early adopters purely in an experimental capacity. Users should have expectations for a first time setup and the possibility of needing to adjust hardware and software to get started. In addition, users may need to wait for software updates to accommodate increasing sophisticated 3D printing capabilities or access to a wider variety of software and hardware configurations.
•Software development updates are intended for ongoing product performance improvement and may require temporary reversion to older performance parameters as other features are tested, improved, or enabled.
•iBox Printers reserves the right to contact our remote server in future versions of the software for the purpose of comparing software versions and downloading remote software updates.
•iBox Printers software updates include firmware updates which may be pushed to the iBox Nano 3D Printer.
•The iBox Printers software is proprietary and its design and contents are protected by law. Attempts to deconstruct / reverse engineer the software are considered illegal as provided by copyright law and fair use; trade secrets; patents pending; and additional local, state, and federal laws where applicable.
•All parts of this section apply to any customer and are fully transferrable to any user.
STANDARD LIMITED WARRANTY
•This limited warranty applies to The iBox Nano 3D Printer.
•WARRANTY: iBox Printers warrants that its products will be free from manufacturer defects as described in the limited warranty. This is an express warranty and is intended to be in addition to and in lieu of any coverage not already provided by statutory implied warranties that may cover you already. This warranty applies worldwide.
•WARRANTY COVERAGE PERIOD: (3) calendar months from the date of delivery.
•HOW TO MAKE A CLAIM: To make a claim, please email firstname.lastname@example.org. You must contact us before the end of the coverage period, describe the problem with your printer, and provide a proof of purchase such as an order ID number. If iBox Printers determines a manufacturing defect is at fault, and that it needs to be repaired by iBox Printers, a return authorization (RMA) will be issued. The customer must pay to use our preferred carrier and follow our packaging instructions to safely return the product
to our assembly facility in the USA.
•WHAT IS COVERED: Any defects in materials and workmanship for The iBox Nano 3D Printer under typical use during the coverage period and which is not specifically excluded below.
•WHAT IS NOT COVERED: 1) Any unauthorized modification or repair, where tampering/disassembly is evident, or improper disassembly/re-assembly even if authorized;
2) Damage caused by using 3rd party USB cables, or power supplies not certified or sold by iBox Printers; 3) Failure of printer operation caused by inappropriate or poor quality resins being used, such as those not certified by iBox Printers, without limiting use of resins not sold by iBox Printers; 4) Consumables such as vats, Fep tape, and resins; 5) COSTS OF SHIPPING & HANDLING, including duties & VAT if applicable; 6) Damage due to shipping; 7) Incidental or consequential damages such as resin, water, excess heat, electrical discharge, abuse, misuse, neglect, unusual operating conditions or improper storage; 8) Normal wear & tear including scratches and nicks; 9) Excessive or over-curing of the resin caused by user advanced settings changes; 10) Damage caused by use of “advance settings” in the iBox Printers interface; 11) Fracturing of the printer due to excessive resin curing 12) Any product specifications that were advertised and are slightly different, such as color, or performance characteristics which are to be improved in good faith and can be updated remotely 13) any other acts of damage where iBox Printers manufacturing is not at fault; 14) This warranty does not cover any additional representation or express warranty beyond the limitations of this warranty if it was provided by anyone other than iBox Printers; 15) This warranty does not apply when the proof of purchase can not be confirmed or is claimed by anyone other than the first end user.
•INTERNATIONAL LIMITATIONS AND STATUTORY LAW
◦The conditions set forth in this agreement are intended to be fully binding by United States national law.
◦This warranty is intended to give you specific additional legal rights and you may also have other rights which vary by location. Some limitations included in this agreement may not be permissible by the laws in your state, country, or locality; in this case, our agreement is not intended to restrict or modify any statutory law that preceded it but to provide warranty in lieu of any implied warranties.
◦European Union customers You may have additional rights granted by your national laws that precede parts of this agreement. EU customers can find their local agency at http://ec.europa.eu/consumers/ecc/index_en.htm to learn more.
•All parts of the Standard Limited Warranty section apply to the purchasing customer / first end user and are non transferrable.
EXTENDED LIMITED WARRANTY OPTIONS
•The terms of the standard limited warranty can be extended up to 9 months, making the total coverage period 12 months.
•Users may login to the www.iboxprinters.com customer portal at any time to purchase additional coverage protection, provided that they are currently within a coverage period.
•Coverage is charged upfront for the entire period, does not automatically renew, and is not taxed as allowed by statutory law.
•The Extended Limited Warranty Options in this section apply to the purchasing customer / first end user and are non transferrable.
TAXES & INTERNATIONAL FEES
•Florida customers we will collect local state tax on your purchase.
•Non US customers iBox Printers pricing does not include VAT. You are responsible for paying VAT and DUTIES and any fees as required by your local laws
•A valid phone number must be provided for your local post office to inform you that you package has arrived and is awaiting VAT payments.
SHIPMENT & DAMAGE
•All shipping fees are non refundable.
•iBox Printers makes no guarantees about shipment quality, shipment speed, or ability to clear foreign customs.
•iBox Printers will do its part to ensure that international shipments comply with local country laws.
•iBox Printers may provide shipping carrier options in the future but will at all times choose carriers at its sole discretion to optimize shipping per region.
•Any additional duties, inspection fees, or other taxes will be the responsibility of the customer. Failure to pay these fees will cause a package to be returned to us and in these such cases iBox Printers will not refund or pay for return shipping. If packages are destroyed by local customs at no fault of our own we also will not be responsible for refunding the purchase or sending a new shipment.
•To ensure that packages are delivered as quickly as possible, package couriers may leave a package unsigned. iBox Printers liability is only to ensure that the carrier delivers the package through tracking number confirmation. Customers are responsible for checking their shipment tracking number to ensure that someone will be available to receive the package at the time of delivery. iBox Printers will not be held accountable for lost or stolen packages.
•iBox Printers will not be responsible for paying return and/or repeat shipment postage of any packages that were shipped by iBox Printers, in good faith, to the address provided on file by the customer, which are then rejected by the customer without cause, such as by not responding to customs phone calls or willfully rejecting VAT payment requests.
•DAMAGE: If a printer is damaged during shipping, the customer must write to email@example.com to indicate that damage was observed within (3) days of receiving the package as indicated by the tracking number so that we have time to make a shipping insurance claim.
REPAIR SERVICE (OUT OF WARRANTY)
•To request repair service, you must email firstname.lastname@example.org and obtain an RMA. A Proof of purchase invoice may be requested to ensure that the product was purchased from iBox Printers or an iBox Printers authorized reseller to the first end user.
•Shipping & handling fees both ways return and destination are not included and subject to change. The user should aim to use our preferred shipping carrier and label for pickup.
•Any repair service can be conducted at the cost of parts, labor, and shipping for up to one year from the time of initial purchase, even if the printer is out of warranty. The Repair labor minimum charge is $39 and may cost more depending on the repair. Part replacement fees are charged based on component value with a minimum set at $29.
•International repairs: The product will be classified under HTS code 9801.00.10 as a return/repair so that there should be no taxes or duties; however if additional fees apply due to the shipment the customer will be responsible for them.
•iBox Printers reserves the right to reject any repair request such for customers who can not show they are the first end user or when printers have been modified and tampered with. We are not proctologist, so assholes will not be serviced.
•Rewards delivered as part of the iBox Nano 3D Printer 2014 Kickstarter Campaign pledges are non refundable.
•All sales on limited/discounted pre-ordered units are final.
•Sales of all refurbished units are final.
•To request repair service, you must email email@example.com and obtain an RMA. A Proof of purchase invoice will be required to ensure that the product was purchased from iBox Printers or an iBox Printers authorized reseller by the first end user.
•Returns will be accepted for new, unopened and unused units that were purchased in stock at the regular retail price directly from iBox Printers. These units can be returned for up to 30 days for a 20% restocking fee.
•Defective units will be covered under the manufacturer's warranty.
•The customer will pay for all shipping fees relating to the return.
iBox Printers and its products and services include proprietary and privileged information, also known as trade secrets. iBox® is a registered trademark of iBox Printers, INC. iBox Printers and iBox Nano (tm) are trademarks of iBox Printers, Inc. Design and utility patents pending.
About iBox Printers
We are a passionate team of engineers who have set out to get 3D printers in the hands of everyone.